Updated on Jun 22nd, 2025
Thank you for shopping with us at Borough Supply (Operated by: Jennifer Watson – Sole Proprietor).
Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please review the guidelines below to understand eligibility, processes, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For any questions about returns or refunds, please contact us through:
Address: 1424 Shady Oak Dr, Jasper, FL 32052, US
Phone: +1 386-938-2350
Email: support@boroughsupply.shop
Policy Overview
- Return Period: 30 days from the delivery date
- Refund Processing Time: 10 business days from item receipt and inspection
- Return Shipping Costs: Covered by the customer unless the item is defective or incorrect
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the return instructions below.
Return Conditions
We accept returns under the following conditions:
- Return Window: Returns must be initiated within 30 days of delivery.
- Item Condition: Items must be unused, in their original condition, with all tags attached, and in the original packaging.
- Proof of Purchase: A receipt or order number is required.
- Exceptions:
- Custom or personalized items are non-returnable.
- Hygiene-related items (e.g., undergarments) can only be returned if unopened and unused.
Return Instructions
To initiate a return:
- Contact Us: Email support@boroughsupply.shop with your order number, reason for return, and photos if applicable.
- Receive Authorization: We’ll review your request and provide a return authorization and instructions.
- Prepare Package: Safely pack the item with all original materials and include the return authorization.
- Ship: Use a reliable shipping service with tracking. Return costs are covered by the customer unless the product is defective or incorrect.
Refund Policy
- Approval & Inspection: Once we receive and inspect the item, we’ll notify you within 7 business days regarding approval.
- Processing: Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
- Confirmation: You’ll receive an email once the refund has been processed.
If you do not see the refund within the expected timeframe, please check with your bank. For further help, contact us at support@boroughsupply.shop.
Exchange Policy
We offer exchanges for items that are defective or incorrect. Please contact us within 30 days of delivery. We will cover return shipping for eligible exchanges. If the size ordered was incorrect, follow the return process and place a new order for the correct size.
Exceptions and Special Cases
- Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost and offer a replacement or full refund.
- Incorrect Product Received: Contact us immediately. We’ll cover return shipping and send the correct item.
- Lost Packages: If your package hasn’t arrived within the estimated delivery timeframe, reach out so we can investigate with the shipping carrier.
Processing Times
- Return Window: Returns must be initiated and shipped within 30 days of receipt.
- Inspection Period: Returned items are inspected within 7 business days of arrival.
- Refund Issuance: Refunds are processed within 10 business days after inspection.
Return Shipping Address
Please send approved returns to:
Borough Supply
1424 Shady Oak Dr
Jasper, FL 32052
United States
Contact Information
If you need help or have further questions:
Address: 1424 Shady Oak Dr, Jasper, FL 32052, US
Phone: +1 386-938-2350
Email: support@boroughsupply.shop