Updated on Jun 22nd, 2025
Who We Are
Borough Supply (Operated by: Jennifer Watson – Sole Proprietor) (“we,” “us,” or “our”) operates the website https://boroughsupply.shop/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within the US.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Cut-off Time: Orders placed before 5:00 PM (GMT-06:00) Central Standard Time will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 7-15 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as USPS and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: support@boroughsupply.shop
- Phone: +1 386-938-2350
- Address: 1424 Shady Oak Dr, Jasper, FL 32052, US
- Hours: Monday to Friday between 8:00 am to 5:00 pm